STORE POLICY

CUSTOMER CARE

Your experience is our top priority, and we’re here to support you every step of the way. If you have any questions or concerns about your order, our products, or our services, our customer care team is just a message away.

Order Issues: If you experience any issues with your order, such as missing items, damaged products, or incorrect shipping, please contact us immediately at support@industriellebeauty.com. We will work with you to resolve the issue as quickly as possible.
Returns & Exchanges: We want you to love what you ordered! If you're not completely happy with your purchase, we offer returns or exchanges within 30 days of receiving your order. Please visit our Returns & Exchanges page for more details.
Customer Support Hours: Our customer care team is available Monday to Friday, 9 AM to 5 PM (AEST). We aim to respond to all inquiries within 1-2 business days.

PRIVACY & SAFETY

Your privacy and security are important to us. We use industry-standard security measures to protect your personal information and ensure that your shopping experience is safe and secure.

Personal Information: When you place an order with us, we collect necessary details such as your name, shipping address, email, and payment information. We use this information solely for order fulfillment, communication, and improving your experience.
Payment Security: We use secure payment gateways to process your transactions. Your payment information is encrypted, and we do not store your credit card details. We also accept a variety of secure payment methods, including major credit cards and PayPal.
Cookies and Tracking: We use cookies to enhance your shopping experience by remembering your preferences, helping you navigate our site more easily, and providing you with relevant offers. You can adjust your browser settings to disable cookies if you prefer not to use them.
Third-Party Sharing: We do not share your personal information with third parties, except where necessary to fulfill your order (e.g., with our shipping carriers) or where required by law.

For more detailed information on how we protect your data, please visit our Privacy Policy page.

WHOLESALE INQUIRIES

We love partnering with like-minded businesses and retailers! If you are interested in carrying Industrielle Beauty products in your store, we would love to hear from you.

Wholesale Opportunities: If you are a retailer or business interested in wholesale pricing or partnership opportunities, please reach out to us at wholesale@industriellebeauty.com. Be sure to include details about your business, location, and the products you are interested in.
Minimum Order: We offer wholesale pricing with a minimum order requirement, which varies depending on the product type and quantity. We will be happy to provide more details when you reach out to us.
Shipping & Terms: Wholesale orders are subject to specific shipping fees and terms, which will be discussed during the inquiry process. Our team will work with you to ensure a smooth ordering and delivery experience.

New Arrivals

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL