SHIPPING & RETURNS

SHIPPING POLICY

Thank you for shopping with Industrielle Beauty! We're excited to get your order to you as quickly and efficiently as possible. Below, you’ll find all the details about our shipping process within Australia.​

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Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Orders placed on weekends or public holidays will be processed the next business day.

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Shipping Methods & Rates​

We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on your location and the shipping method you choose.Domestic Shipping (Australia):

• Standard Shipping: 5–7 business days

• Express Shipping: 1–3 business days

Shipping rates are calculated at checkout, based on your delivery address.Order Tracking

Once your order is shipped, you will receive a tracking number via email.

You can track your order on the carrier's website using the provided tracking number.

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Shipping Restrictions

Currently, we only ship to physical addresses within Australia. We do not ship to PO Boxes or parcel lockers.

Unfortunately, we do not currently offer international shipping outside of Australia. We’re working hard to expand and hope to serve more countries soon!

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Shipping Delays

While we strive for timely delivery, please note that delays may occur due to factors beyond our control, such as weather conditions, holidays, or carrier issues.

We’ll notify you of any significant delays, and we appreciate your understanding if these occur.

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Incorrect Shipping Information

Please ensure your shipping address is correct when placing your order. If your address is incomplete or incorrect, it may lead to delayed or undelivered packages.

If you notice an error in your address after placing an order, please contact us immediately at support@industriellebeauty.com, and we’ll do our best to resolve it before shipment.

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Order Issues or Missing Packages

If your order is marked as delivered but you haven’t received it, please check with your local carrier or nearby neighbours who may have received it on your behalf.

If your package is lost or delayed, please contact us at industriellebeauty@gmail.com, and we’ll work with you to resolve the issue.

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Customs & Import Duties

For domestic orders within Australia, there are no customs or import duties.

Please be aware that for any international shipments in the future, customs duties, taxes, and other fees may apply, and these are the responsibility of the customer.

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Free Shipping Promotions

Occasionally, we offer free shipping promotions within Australia. Keep an eye on our website for any active promotions and their eligibility requirements.

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​Questions?

If you have any questions about shipping, or need assistance with an order, don’t hesitate to contact us at industriellebeauty@gmail.com. Our team is happy to help!Thank you for choosing Industrielle Beauty! We're committed to delivering your order quickly, so you can continue to look and feel your best while living life on your terms.